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 | FAQ's
When will my order be shipped? TOP At Patticake Posh we treat every order like a rush order (however if you need it quicker, just send us a quick email and we'll do the best we can). Custom orders can take up to a week to send unless specified otherwise although it is usually sooner! Merchandise is shipped Priority Mail so you should receive within 3-5 days of sending and you'll receive an email with tracking to follow your order. We will ship to Canada and some other countries however tracking is not available overseas. What payment methods to you accept? TOP We accept Visa, MasterCard, American Express and Discover, as well as Paypal payments for your convenience. All payment information is collected and processed via an SSL secure server for your protection. Do you offer returns or exchanges? TOP The majority of our items are custom made to order and therefore we can not offer returns or exchanges on many of our items. Once an order is placed, it can not be refunded or canceled. If there is a defect in an item you ordered, please contact us! How much is shipping and where do you ship? TOP We ship within the U.S. only. We do not ship internationally at this time. Shipping rates are calculated automatically by our website based on your total order amount. You will see the current shipping rates for your order instantly by clicking the View Cart link. Orders over $100 ship free within the U.S.
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